Shipping policy

Shipping Policy

Last updated: 8 September 2026

Thank you for shopping with Tack Room Heritage.

This Shipping Policy explains how we process and deliver orders placed through our online store.

Tack Room Heritage is operated by:

Legal business name: FIT'N'SANE
Trading name: Tack Room Heritage
CVR: 41751460
Business address: Cecilies vej 17, 8700, Horsens, Denmark
Email: mail@tackroomheritage.eu
Telephone: +45 22228569

1. Where We Ship

Tack Room Heritage is based in Denmark and ships to Denmark and selected European countries.

The countries that we currently deliver to are shown during checkout. If a country is not available as a shipping destination at checkout, we do not currently offer standard delivery to that destination.

Some destinations in Europe are outside the EU customs territory. Additional customs, tax and import rules may apply to these destinations.

2. Order Processing

Orders are normally prepared for dispatch within [1–3 BUSINESS DAYS] after the order has been placed, unless otherwise stated on the relevant product page.

Orders placed on weekends or Danish public holidays may be processed on the following business day.

During busy periods, product launches, holidays or promotional periods, processing may take slightly longer.

If a product has a different processing time, for example because it is made to order, produced by one of our fulfilment partners or available for pre-order, the applicable timeframe will be stated on the product page where relevant.

3. Shipping From Different Locations

Most Tack Room Heritage products are dispatched from Denmark.

Some products may be produced or fulfilled by one of our partners within the European Union. Where applicable, products from the same order may therefore arrive in separate parcels.

There is no additional shipping charge for split shipments unless this was clearly communicated to you before completing your purchase.

4. Delivery Methods and Costs

Available delivery methods and shipping charges are displayed at checkout before you complete your purchase.

Shipping costs depend on factors including the destination country, parcel size, weight and selected delivery method.

Where we offer free shipping above a certain order value, the applicable threshold will be clearly displayed on our website or during checkout.

Current free-shipping threshold: 499,- DKK

Any optional additional delivery service, such as express shipping, will only be charged where you actively select it.

5. Estimated Delivery Times

Estimated delivery times after dispatch are generally:

Denmark: 1-3 business days

EU countries: 1-5 business days

European countries outside the EU: 2-8 business days

These are estimates and not guaranteed delivery dates unless we have expressly agreed otherwise.

Delivery times may be affected by public holidays, carrier delays, weather conditions, customs procedures or other circumstances outside our reasonable control.

Unless a different delivery period has been agreed with you, your order will be delivered within the timeframe required by applicable consumer law. For consumers in the EU, this will normally be no later than 30 days after conclusion of the sales contract.

If a longer delivery period applies to a particular pre-order, personalised product or other product, this will be communicated before purchase.

6. Tracking

Where tracking is available, you will receive tracking information by email when your order has been dispatched or when the carrier has registered the parcel.

Tracking information may take some time to become active after dispatch.

Please ensure that the email address and telephone number provided with your order are correct so that the carrier can send relevant delivery notifications.

7. Delivery and Transfer of Risk

Tack Room Heritage remains responsible for the goods while they are being transported to you, subject to applicable consumer law.

For consumer orders, the risk of loss or damage generally passes to you when you, or a third party designated by you other than the carrier, physically receives the goods.

Delivery to an agreed location may also constitute delivery where permitted by applicable law and where you have specifically authorised the delivery arrangement.

8. Delayed Deliveries

If your order has not arrived within the estimated delivery period, please contact us at mail@tackroomheritage.eu .

We will work with the carrier to investigate the shipment.

If an order is not delivered within an agreed delivery period, you have the rights provided by applicable consumer law.

Where no specific delivery date has been agreed and the statutory delivery period has passed, you may normally request delivery within an additional reasonable period. If we still fail to deliver within that period, you may be entitled to terminate the purchase and receive a refund.

In circumstances where delivery by a particular date was essential and this was agreed or made clear before purchase, additional statutory rights may apply.

9. Lost Parcels

If a parcel is lost before legal delivery has taken place, Tack Room Heritage remains responsible for the shipment in accordance with applicable consumer law.

Once the carrier has confirmed that a parcel is lost, we will arrange an appropriate remedy, which may include replacement or refund depending on the circumstances and product availability.

You are not required to pursue the carrier yourself for a parcel that is our responsibility.

10. Damaged Deliveries

If your order arrives damaged, please contact us as soon as reasonably possible at mail@tackroomheritage.eu.

Please include your order number and, where possible, photographs of:

the damaged product;
the outer packaging; and
any visible damage to the parcel.

Photographs help us investigate damage with the delivery company, but failure to provide photographs does not remove any statutory rights you may have.

Please retain the packaging while we assess the issue where reasonably possible.

Further information about faulty or damaged products can be found in our Refund & Returns Policy.

11. Incorrect or Incomplete Delivery Information

Please check your delivery information carefully before completing your order.

If you notice an error after placing your order, contact us as soon as possible at mail@tackroomheritage.eu.

We will try to correct the address if the order has not yet been dispatched, but we cannot guarantee that changes can be made after fulfilment has begun.

If an order cannot be delivered because the delivery information supplied by the customer was materially incorrect or incomplete, we will contact you when the parcel is returned to us.

Reasonable additional shipping costs may apply if you ask us to send the order again, where permitted by law.

12. Uncollected Parcels

If you select delivery to a parcel shop, collection point, parcel locker or similar location, you are responsible for collecting the parcel within the collection period specified by the carrier.

Failure to collect a parcel does not by itself constitute notification that you wish to withdraw from your purchase.

If an uncollected parcel is returned to us, we will contact you.

If you wish to exercise your right of withdrawal, you must notify us in accordance with our Refund & Returns Policy or use our electronic withdrawal function.

If you wish to keep the order and ask us to send the parcel again, reasonable additional shipping costs may apply where the failed delivery was not caused by Tack Room Heritage or the carrier.

13. Deliveries Outside the EU Customs Territory

Orders delivered outside the EU customs territory may be subject to import VAT, customs duties, clearance fees or other charges imposed by the destination country.

This may include destinations such as the United Kingdom, Switzerland and Norway.

Where such charges are collected by Tack Room Heritage at checkout, this will be displayed before you complete your purchase.

Where they are not collected by us, the relevant customs authority or carrier may charge them separately.

Any applicable customs requirements will depend on the destination country.

Customs processing may also cause additional delivery delays that are outside our reasonable control.

14. Refused Deliveries

Refusing delivery does not automatically constitute exercise of your statutory right of withdrawal.

If you wish to withdraw from your purchase, please notify Tack Room Heritage using the procedure described in our Refund & Returns Policy or through our electronic withdrawal function.